GurgaonBiz Directory
Gurgaon
Home
How to reach Gurgaon
Gurgaon Map
Weather
Web Directory
Yellow Pages
Jobs
Schools
Colleges
Indian Banks
Indian Newspapers
Matrimonials
Government
Websites
Gurgaon News
Gurgaon Companies
Articles
Submit Article
Press Release
STD Codes
ISD Codes
PIN Codes
Business Cartoon
Photo Gallery
Import - Export
Importers
Exporters
Free Listing
NRI's
Embassies
Gurgaon Blog
Gurgaon Groups
Distributors Wanted
Your Gurgaon Business
Need
an Office in Gurgaon?
Buy Sell Properties
Business Promotion
Gurgaon Advantages
Business in Gurgaon
Incorporation
Call Centre
BPO
Online Marketing
Sell your Goods Online
Domain Names
Web Designing
Web Hosting
Other Websites
Gurgaon
's Official Website
Gurgaon Chamber
of Commerce & Industry
Gurgaon
Jobs
BPO
Wave
Real Estate
Shopping Directory
Hotel
Reservations
Blog
Golf Travel Bags
Movies
Indian Airlines
Indian Railways
Govt. of India
Stocks
Investing
Online Trading
Outsourcing
Blog
What's New
Tata Motors, India’s second
largest manufacturer of vehicles, is moving ahead with its plan to produce
a Rs
1-lakh car
Gurgaon, Haryana, India - Delhi NCR City
Gurgaon Business - Doing Business in India
Predictive Dialing
Predictive-dialer is a computer based dialogic predictive dialing system that handles inbound and outbound phone calls for small to large call centers. It brings about cost savings, improved control, maximized productivity and efficient use of resources.
The Understanding
The system automatically dials the telephone for telemarketers and connects
only the live voice contacts. It does this by listening and filtering
out the answering machines, busy signals, operator intercepts and other
types of non-functional calls. Telemarketers no longer waste time dialing
numbers or listening to no answers - all they do is talk to prospects.
A complex mathematical formula (predictive algorithm) is used that predicts
when each telemarketer becomes available, allowing the telemarketers
to flow seamlessly from one call to the next. Calls are either initiated
by the phone system or accepted from the outside and distributed in
an intelligent fashion to service agents using ACD systems. The process
thus, improves the telemarketing production as it doubles the amount
of contacts telemarketers make per day.
Functioning
A predictive-dialer performs all telephone line switching, dialing and
call progress function inside electronic hardware designed specifically
for predictive dialing. This allows custom tailor functions for maximum
performance to increase call center productivity. It is a feature where
outbound calls from a user selected list are automatically initiated
and answered calls are passed to available service agents. The predictive
dialing algorithm determines the average time taken to get a live answer
and the average length of each conversation.
The Predictive Dialers are extensively used for:
-
Outbound telemarketing
-
Debt collection
-
Market research
-
Customer service
-
Follow-ups
Features of Predictive Dialing
-
Preview, Progressive, Predictive Dialing Software
-
Comprehensive List Manager with Data Import
-
Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
-
Interactive Voice Response (IVR systems)
-
Voice Recording System
-
Comprehensive Supervisor Command and Control System
-
Agent Monitoring and Control
-
Remote Agent (work at home employees)
-
Fully integrated with our CRM application TELEMATION
-
Softphone integration to CTI enable your existing applications
-
Report and graphical presentation of historical phone data
Act NOW before your competitor does
www.yourcompany.com
Special Advertising Packages available for Real Estate Dealers, Call Centres, BPO & Software Companies
News by Google
Gurgaon
News
Haryana
News
Delhi
News
India
News
World
News
Business
News
Call
Centre News
BPO
News
Indian
Business News
Delhi
Business News
Gurgaon
Business News
"Sell
your Goods Online for Free" Interested in selling your goods in India or want to export to other countries? Get in touch with us - we can help you to market your products. All at absolutely Zero Cost to you. For details, Email Now! |
Advertise here for $10 or Rs 499
